Changing FlexiQuiz account ownership

The main Administrator (Admin) is the owner of the FlexiQuiz account and is responsible for setting up the account and any payment obligations.

The username for the main Admin must be a valid email address. FlexiQuiz uses the email address to send any payment receipts or invoices. In addition, the email address will identify the user if they contact our FlexiQuiz support team.

If you use FlexiQuiz for business and the main Admin moves jobs, it's essential to update the point of contact to the new person responsible for quiz making and account management.

Key reasons for keeping the main Admin contact details updated are:

• Account security
• No disruption to your current service

It's quick and easy for companies to change the main username on their quiz maker account.

This guide shows you how to:

• Change the username for the main Admin
• Update billing details
• Update the name displayed at the bottom of email notifications

How to change the username for the main account Administrator

The main Admin and other account Admins with user permissions can change the username for the main Administrator.

1. Log in to your FlexiQuiz account.
2. Select Users from the top menu.
3. From the users dashboard, select the main Admin.
4. Top tip! You can identify the primary Admin as they don't have a selection check box next to their name.
5. The edit screen will appear for you to change the details for the Admin.
6. Delete the main Admins current username and add an email address for the new primary Admin.
7. Important! The username must be a valid and unique email address. FlexiQuiz will send all future receipts or invoices to the new email address.
8. To update the Admins password, press Reset Password.
9. You can choose to send a welcome email to the new Admin or save the account details.
10. Press Save

Once the previous main Admin logs out, the new main Admin can log in with their unique username and password.

Updating billing details

Follow these steps to update the payment details held for any subscription payments.

1. Choose Settings from the top menu.
2. Scroll down the page and press Update payment details.
3. You are taken to our payment processor, Stripe, to enter your new card details.
4. Enter the new payment information and press Save card.
5. A confirmation will appear to show that your updated card payment details are saved.

The new card details are used to debit any future payments until you cancel. A receipt of invoice is emailed to the main Admin's username.

Changing the name displayed at the bottom of email notifications

Any email notifications that you send include the name of the Admin or Trainer.

To change the name or email address displayed, go to Settings and update the details next to First name and Last name.

Top tip! We recommend that you include an email address so that it's easy for the test taker to contact you if required.

These are the types of emails that you can send to test takers direct from your FlexiQuiz account. Your first name and last name is displayed at the bottom of all emails.

Email invites to take a test

Welcome emails when a Respondent, Trainer, or Admin account is created

Quiz results notifications

Relevant help guides:

Types of FlexiQuiz accounts

Creating your first quiz, test, or exam

Managing your FlexiQuiz account settings

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