Adding extra Admins to your account

If you have a Premium, Enterprise, or Enterprise+ subscription, you can add extra Administrators (Admins) to your FlexiQuiz account to help manage your quizzes, courses, users, and results.

Each Admin can access different areas of your account based on the permissions you assign. This gives you control over what they can view and manage, including quizzes, users, groups, and results.

For example, you can allow an Admin to create and edit quizzes without giving them access to results. You can also let Admins manage quizzes while preventing them from deleting quizzes, users, or other important data.

How to add extra Admins to your FlexiQuiz account

If you are the main Admin with a FlexiQuiz Premium, Enterprise, or Enterprise+ plan, it's easy to add additional Admins; you just need their email address.

1. To start, log in to your FlexiQuiz account and select Users from the top menu. This displays your users dashboard, where you can add and manage all users associated with your account.
2. Click the Admin tab to view the main Admin and any additional Admins on the account.

3. Click the blue +New user button. The new user screen appears, where you can add the Admin's information.
4. At a minimum, you need to provide a unique username and change the user type to Administrator.


Important! The username must be a unique email address not already used by anyone else on the FlexiQuiz platform.
5. You can also complete the following optional fields:
• Password: FlexiQuiz automatically generates a random password, or you can create your own. The Admin needs the password to log into their FlexiQuiz account.
• Permissions: By default, all permissions are enabled. Untick any boxes to restrict what the user can access or manage.
• First name: First and last names can be used to identify the user on the Analyze screen and personalize certificates.
• Last name: See the information above.
• Email: Add an email address to send notifications to the user.
• Organization: Add a reference to help identify or organize the user, such as their company, team, department, or country. However, organization is a new field and is not currently included in reports.
• Assigned quizzes: View or select the quizzes assigned to the Admin to complete as a test-taker.
• Assigned groups: View or select any groups assigned to the Admin for them to complete as a test-taker.
• Notes: Add useful notes or information about the user. Admins and Trainers with the relevant permissions can view and edit these notes.
6. Click Add user to add the Administrator to your FlexiQuiz account. A pop-up will appear to confirm that the account has been created. You now have the option to send a welcome email directly, or you can share the username and password manually.
7. Click Send welcome email to share the notification. Or, click Don’t send welcome email.

New Admins can log in to their accounts using the username and password you set up.

Permissions you can set

You can control what each Admin can access and manage using the following permissions:

Manage users: Create and manage new and existing Respondents and Trainers.

Manage groups: Create and manage new and existing Groups.

Create/Edit quizzes: Access to the create screen to add, style, and format your questions.

Delete quizzes/results: Delete quizzes, results, and other related data from the account.

View question bank: View and manage all questions in your question bank.

Configure quiz: Access the Configure screen to set up how the quiz works, including managing certificates, email notifications, grading, setting time limits, redirects and proctoring.

Publish quiz: Publish, open and close quizzes using any of our sharing options.

Analyze/reports: View results for all quizzes and users.

AI Prompts: Generate quiz questions using an AI prompt.

AI Uploads: Generate quiz questions by uploading documents such as PDFs or Word documents.

Top tips!

• To maintain your account's security, we recommend that the main Admin review Admin and Trainer access regularly.
• Admins can keep their accounts secure with two-factor authentication.
• You can assign quizzes for Admins and Trainers to complete as a test-taker without needing an additional Respondent account. Admins and Trainers can access quizzes from the Assigned Quizzes tab, which appears at the top of the page when quizzes are allocated.

Frequently asked questions

What happens if I delete an extra Admin account?

When you delete an Admin account:

• Any quizzes and courses created or managed by that Admin are automatically reassigned to the main FlexiQuiz Admin.
• Any quiz results associated with the Admin as a test-taker are permanently deleted in line with GDPR requirements.

How many additional Admins can I add to my account?

If you have a Premium plan, you can add 1 extra Admin or Trainer.

If you have the Enterprise plan, you can add up to 9 extra Admins or Trainers.

You can easily add additional Admins and Trainers to a Premium, Enterprise, or Enterprise+ plan for only $10 a month.

Can the additional Admins contact the FlexiQuiz support team?

FlexiQuiz can only respond to emails from Admins or Trainers if the username on their account matches the email address they use to contact us.

What is the difference between an Admin and Trainer account?

An Admin account has access to all quizzes, users, groups, and reports linked to the main account based on the permissions you set. Admins can also access billing information and custom email notifications.

A Trainer only has access to assigned quizzes, groups, users and reports based on the permissions you set. Learn more about setting up Trainers.

Can extra Admins make quizzes using the premium features on my FlexiQuiz account?

Yes, extra Admins can create quizzes if the permission box for Create/Edit quizzes is ticked. They can access all features involved in creating a quiz, including the question bank, images, videos, and audio.

When I try to add the new user, I get the message "Username is already being used and is not available". What should I do next?

The username must be unique across our entire platform, not just linked to your FlexiQuiz account.

If you see a message saying that the username is already in use, the user may already have a FlexiQuiz account or their username may be linked to another account.

You have three options:

• Delete the existing account: Ask the user to log in to their existing FlexiQuiz account, select Settings from the top menu, and use the option to delete their account.
• Change the existing username: Ask the user to update the username on their current FlexiQuiz account.
Use a different username: Enter a different email address when adding the user to your account.

Can I track when the Admin last used their account?

Yes, you can track the last time the Admin logged in to their FlexiQuiz account from your User dashboard.

Relevant help guides:

How to suspend user accounts

Types of FlexiQuiz accounts

Upgrade to add Admins to your account

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