Suspending or unsuspending user accounts

Suspending a user account will temporarily block the user from accessing their FlexiQuiz quizzes, data and training materials.

You can still access their data from your Admin or Trainer reports, but the user will not be able to access their FlexiQuiz account. You can suspend and unsuspend user accounts at any time. 

If you downgrade your FlexiQuiz plan, the system automatically suspends any users that exceed the limits linked to your new plan. You can unsuspend the users when you upgrade again.

How to suspend and unsuspend users

Admins and Trainers (with permissions) can suspend and unsuspend user accounts.

Suspending and unsuspending multiple users

1. To start, go to your User screen, which lists all users linked to your FlexiQuiz account.
2. Then, tick the box next to every user you want to suspend or unsuspend. A window will pop up with the option to suspend or unsuspend users.
3. Click on the suspend icon. A window will appear to check if you want to suspend the users.
4. When you are ready to suspend or unsuspend the users, click Continue.

All selected users will be suspended or unsuspended.

Managing a single-user account

1. From your user dashboard, click on the relevant user to open their profile page.
2. Scroll down to Suspended and tick the box.
3. To unsuspend the account, untick the Suspended box.

The FlexiQuiz system will automatically save your changes.

Frequently asked questions

How can I check the status of user account access?

You can check the status of all your users linked to your account from your user dashboard.

All users who are suspended will have a suspended icon and their details are faded.

What do users see when their account is suspended?

If users attempt to log in, they will see a message to say their account is suspended.

Relevant help guides:

How to delete users

Types of user accounts

What is a Respondent portal?

How to change a username