1. Samia is writing 
    a) to complain about the store.b) to explain her allergic reaction.c) to warn of the terrible service.d) to express her discontent.

2. Samia bought the skincare product because
     a) it appeared beneficial.b) she had allergies.c) she uses natural products.d) the sales lady persuaded her.

3. Samia had an allergic reaction because
     a) the product contained rash.b) she was sensitive to skincare products.c) she overlooked the product label.d) she used too much aloe to calm it.

4. Samia was refused a return because
     a) the products were open.b) the return period was over.c) she can only do it online.d) no policy was offered.

5. Samia thinks her situation occured because
     a) it was a new store.b) the products were new.c) customer service is difficult.d) other stores are customer friendly.

6. After her experience, Samia thinks that
      a) she should shop online more.b) customers should always be offered returns.c) she should stick to her usual shopping habits.d) new shops should offer more sales.