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For questions 1 to 6, choose the Best Answer to complete the sentence according to the email.

 

1.Ed is expressing
   

2.Why did Mr. Stevens write the article?
     

3.Ed Hooper may knowmore than Mr. Stevens
    

4.What does Ed feel is responsible for the transport issues?
    

5.According to Mr. Hooper, public transport
    

6.What could Mr. Stevens and Ed both agree with?
      

Read the following RESPONSE email. 
​​​​​​For questions 7 to 11, fill in the blank by choosing the best answer to complete the sentence according to the email; from the selections below. 

I completely agree with Mr. Hooper that bus drivers and other transit workers 7  for being late. I also agree that bus services 8 , at least in some places.

However, Mr. Hooper needs to appreciate this problem from the passenger's point of view.

Although it is true that there is a lot more 9  now, there are a lot more drivers, too, so we need more bus lanes. It's nice to see recent improvements such as 10 . 

However, more needs to be done, as in some areas, service still needs improvement.

As I said, I don't blame the bus drivers, but the Regional Transit System is unreliable. Although I agree with Mr. Hooper that taking a bus may be 

11  than driving, I think that many people likely prefer comfort. Driving might be the only option.

 

 
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