Private Assessment of Capabilities in the Design and Implementation of Enterprise Engagement Strategies
This quick private assessment will help you evaluate if you have the knowledge to develop, implement and measure strategic approaches to engagement designed to achieve specific organizational objectives.
Can you or your company's program planners cleary demonstrate in an auditable way the ability to design sales and non-sales employee or channel engagement efforts based on specific business objectives, with tracked behaviors, and measurable outcomes, including both financial and non-financial?
Can you or your design team demonstrate the expertise to design, implement, and provide financial impact measurement for any type of engagement effort that would meet the standards of a chief financial offier?
Can or your team describe and demonstrate what it specifically means to design holistic engagement strategies and tactics and why that matters?
Can you or your team demonstrate expertise at mapping the engagement strategies, tactics, and metrics across the journey of customers, sales and non-sales employees, and channel partners?
Can you or your program designers explain and demonstrate specifically what it means to embed engagement in daily work flows using technology or other means?
Can you or your program designers demonstrate specficially how to align strategy, tactics, and metrics with specific organizational or team goals and measure the both the impact and behaviors that helped drive them?
Can you and your organization demonstrate specfically how to build ROI or other specific impact measurement into the original design of the program?
Can you or your design team demonstrate how you have worked across human resources, marketing, financial departments as needed for design and data analysis?
Can you or the team demonstrate the use of more advanced analytics, such as Human Capital and Marketing ROI and Value Add calculations?
Can you and/or the design team easily demonstrate the analysis of the data necessary to measure the true return-on-investment analysis or other tangible impacts of programs, including correlation and causation?
If you or the company is a solution provider, does it receive fees specifically for program design or the impact measurement of your programs, separate from fees for technology, administration, or rewards?
Can you or your team team demonstrate why and how to use the nominal group technique for program design?
Do you and/or your team stress to management the need to access financial or other customer or human resources data not tracked in the program to analyze actual impact including correlations and causation?
Can you or the team demonstrate working knowledge and application of workplace pyschological concepts, such as self-determination theory, hedonics, loss aversion, social comparison, mental accounting, etc.?
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