FlexiQuiz - SJT

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Welcome to the LEAD DC - Situational Judgement Test,

The test given below contains a series of 10 questions that are aimed at understanding your Royal Sundaram Competencies.

Each question conatins a situation and four options give below it. Read through the situations and pick the answer that would be the most appropriate response to it.

- Remember that there are no right or wrong answers.

- Answer the questions in a truthful and sincere manner to arrive at an accurate picture of your competencies.

Name

E-mail ID

At a marketing meeting with your supervisor and the senior marketing manager you find yourself in the midst of a conflict between them. You know that the two do not get along professionally and that they are in constant disagreement. They are now arguing about strategies for a new campaign, and are asking you to pick a side.

You accept the idea of the senior marketing manager. Since she is more senior she has more influence on your status in the company and therefore it is politically wiser to support her.

You accept the idea of your supervisor. Since he is directly above you, he has more influence on your daily routine in the company and therefore it is politically wiser to support him.

You weigh up the advantages and disadvantages of each side and decide accordingly without getting involved in their personal conflict.

You believe that getting involved in this dispute would be detrimental to you as both sides are superior to you. Therefore, you refuse to pick a side saying that both strategies are equally successful.

Your colleague introduces you to one of his friends, who has over 25 years on expereince in the Insurance industry. He has requested for an insurance claim in your company and has been following up for a few weeks now, with no proper response. Your friend requests you to help him in the claim and informs you that he is a valuable resource and can also be used to train your employees based on his vast experience. Saying this, he urges you to hurry the claims process

Deny the request as you would not want to interfere in tasks that are not your responsibility

Requests your colleague to approach some other person in your department saying you are unavailable currently - because you are doubtful about the genuinity of the claim

Discuss with your internal team to identify the reason for delay and inform your colleague's friend of the same and keep him updated on the claims processing and help with with any other queries that he might have

Since the friend can be of great use in training the employees, take this matter on priority and follow-up with your internal team until the claim is closed

You have been working as a sales manager for the past year and have consistently achieved great sales numbers along with your team. Due to personal reasons, you have recently been unfocused at work and as a result your work performance has declined. Additionally, due to changes in the market, the sales figures of your team have decreased as well. Your director does not seem to be taking the changes in the market into account and is blaming your for the poor performance of your team and blames you of displaying poor leadership with your team.

You scold your team members for their poor performance and set new, more attainable sales targets in line with the changes in the market.

You update the director on the changes in the market and explain that there is nothing that can be done at the moment to improve sales.

You explain your personal situation to the director and apologise for the decline in the performance of your team. You ask to take a few days off to recuperate

You make a decision to put aside your personal situation and consult other sales directors regarding their ways of coping with a volatile market. You devote yourself entirely to your work.

After you have served two years as manager of the sales team, the director of your company appoints a new deputy manager. Although you have been able to work together, your impressions of her are negative - you find her arrogant and disloyal. The director has now considered sending her on a course that would create an opportunity for her relocation to a different position within the company. However, it would also speed up her promotion.

You approve her participation in the course since it was offered by the director. However, you voice your concerns to the director.

Since this course is likely to result in the relocation of the deputy manager, you approve her participation in the course

You veto her participation in the course and discuss it with her. You express your concerns and you try to work out your differences. You update your director.

You contact your director immediately and ask that she be relocated to a different position, more suited to her capabilities.

You’re working at a contact centre, and a client is grumbling about the service they received. They are enraged and yelling. How do you handle this situation?

Pay attention to what they have to say and empathize with them.

Pass the call on to management — they’re not going to listen to you.

Tell the consumer to relax since you are not to blame for the terrible service they have got.

Accept what they’re saying and pledge to offer them exactly what they’re looking for.

SJT - RB

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