While in your work area, a client walks up to you and begins to explain that they have a condition needing treatment. You continue to listen to all the details and ask questions to get more details. Once the client is finished reporting all the details, you determine they need to be seen in the Adult Health Clinic. You direct the client to the clinic. Later in the day, ou discuss this event with your co-workers. Based upon your review of the information presented, what's wrong with this scenario?