FlexiQuiz - Team Leader L3 (Leading People)

Interpersonal Excellence

Leading People

1. Which one of the following is NOT a key characteristic of a good leader?

a) Honesty and integrity

b) Inspiring others

c) Decision-making capabilities

d) Over-confidence

2. In Lewin’s model of leadership styles, which would be best applied in an emergency

a) Autocratic

b) Democratic

c) Laissez faire

d) All of the above

3. The definition of ‘laissez faire’ management style is:

a) Leave the staff to their own devices because you have more important things to do

b) Allow the staff to make their own decisions because you trust them

c) Observe all tasks and decisions and provide feedback

d) Manage the team from a remote location

4. In Blake-Mouton’s model, what does he say is the best way to lead?

a) Get the job done

b) Encourage good teamwork

c) Creative collaboration

d) High concern for the task and the people

4. In the Path-Goal leadership model, which of the following is NOT considered?

a) Clarify the path so subordinates know which way to go

b) Remove ‘roadblocks’ that are stopping teams reaching the goal

c) Define tasks for each team member and do not change them

d) Increase rewards along the route

6. A key feature of the Transformational Leadership model is:

a) Leadership that creates positive change in followers

b) Leadership that ensures that staff do what they are told

c) Leadership that encourages individual performance rather than team co-operation

d) Leadership that focuses on high productivity

7. In Goleman’s Emotional Leadership Styles model, what phrase would best describe a democratic style?

a) “Do what I tell you”

b) “What do you think?”

c) “Try this”

d) “Do as I do now”

8. The Equality Act does not cover anti-discrimination of which of the following?

a) Race

b) Non-religious tattoos

c) Age

d) Disability

9. An example of direct discrimination would be:

a) An individual is refused employment as a receptionist because of their age

b) A manager changes finishing times for all staff but you have no way of getting home that late

c) An individual is refused employment by a pub manager because they heard that the applicant is under18, when in fact they are not

d) Another member of staff consistently makes offensive remarks about a colleague wearing glasses.

10. ‘Harassment’ is defined as:

a) Being refused employment because of your gender

b) Associating with someone who has a disability

c) Continuous inappropriate behaviour that a recipient finds offensive

d) Being disciplined by the manager for consistent lateness

11. A good diversity policy in the workplace will help to ensure:

a) Discrimination is encouraged

b) Respect for differences is promoted

c) Every member of staff is the same

d) The organisation will serve customers from different races and backgrounds

12. An example of inclusive practice would be:

a) Training which is designed to allow everyone to be involved

b) Ensuring everyone reads and signs the Equality Policy

c) Expecting staff to be able to do every job

d) Discouraging staff from airing personal opinions and ideas in meetings

13. How might culture, background and beliefs of customers affect the products and services offered?

a) The business sets different prices for different cultural groups

b) The business considers dietary needs when creating menus

c) The business provides additional facilities for families and children

d) The business provides staff who are of the same cultural background as customers

14. What is ‘reasonable adjustment’?

a) Facilities and behaviour which promote access for disabled individuals

b) Facilities provided for individuals with mobility difficulties

c) Making changes to policies to promote diversity in the workplace

d) Actively recruiting disabled individuals to provide a suitable quota for the organisation

15. What is ‘whistle-blowing policy’?

a) Written guidelines about how a person can prosecute an organisation for discrimination

b) Written guidelines about how a member of staff can inform on a person or organisation regarded as engaging in an unlawful or immoral activity

c) Written guidelines on how employees can present new ideas to senior management

d) Written guidelines on how to carry out disciplinary action against an employee who is accused of harassment or discrimination

16. What is ‘coaching’?

a) Following a more experienced staff member to observe them working

b) Attending a formal lesson in a classroom environment

c) One-to-one training on the job

d) Assessing an individual’s skills

17. What is an advantage of coaching?

a) It saves time by teaching everyone at the same time

b) There are no work distractions

c) Staff gain up to date knowledge of laws and leadership theory

d) Training improves practical skills on the job

Team Leader L3 (Leading People)

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