Salesclerk | According to the , all of our computers will be on sale for the rest of the week, but on the only some of the computers are $200 dollars off, so I’m confused about what the deal is. |
Salesclerk | Well, when I rang two computers this morning, they both had the discounted price, so I didn’t notice any until I got the $1200 dollar one, which didn’t provide the . So, I’m also not sure what the difference is. |
Manager | As we at our last meeting, and maybe both of you weren’t really paying attention, there was a pricing listed on the flyer, so we were going to get many issues related to the prices. |
Salesclerk 2 | Well, sorry for that point, but that doesn’t really help when we have screaming customers they get the price listed on the flyer; or they want a certain model for that price. |
Manager | Again, we stated that anyone demanding the price on the flyer would be given a discount of 20%, but they wouldn’t be getting the door-crasher listed discount; and that you should with the manager immediately when you have these customers. |
Salesclerk 1 | I’m sorry for missing those points too; and me for asking, but isn’t that just inviting and negative publicity. I mean I really dislike having to deal with angry customers. |
Manager | I can understand your point, but we’re supposed to be customer service , and as such, we should be ready to deal with any type of complaints. I’m not very on them either, but these things happen. |
Salesclerk | Couldn’t we just the listed prices on the flyer to those customers that ask for it? I mean it’s only a hundred dollars, and I’m sure not every customer’s looking for that model, and more than anything, that would adhere to the “customer first” policy. |
Salesclerk | I'm with you on that one. |
Manager | I'm with you both on that, but head office isn’t seeing eye to eye with us on that since it’s the latest model and we’re backed up with for it already. |