Companies in Search of Solutions: Use This Quick Assessment to Determine Whether a Solution Provider is a Recognition or Engagement Solution Provider?
This 16-question evaluation is designed specifically for businesses in search of a solution provider to help them increase the productivity, quality, retention, safety and other key metrics of employee engagement and to help them distinguish a recognition company from an engagement agency.
Why? As more providers expand beyond traditional recognition programs into broader engagement solutions, buyers may find it increasingly difficult to distinguish between organizations whose primary expertise is recognition and those whose primary expertise is enterprise engagement.
Both approaches can create value. Recognition helps reinforce desired behaviors and accomplishments through appreciation, incentives, and rewards. Enterprise engagement focuses on fostering the proactive involvement of stakeholders in achieving organizational goals through a broader set of tools that may include recognition plus communications, feedback, learning, innovation, coaching, collaboration, incentives, behavior and impact measurement, and continuous improvement systems.
Many providers today offer elements of both. The purpose of this assessment is not to determine which approach is better, but rather to help buyers understand where a provider's primary expertise lies on the recognition-to-enterprise engagement spectrum.
Scoring:
· 15 Points (pure recognition focus) to
· 45 Points (pure enterprise engagement focus)
Most companies will be a hybrid, so the closer to 45, the closer the company is to being a true engagement agency.
What role does the solution provider recommend for your own management in achieving stated goals?
What is the primary purpose of the company's solution?
When discussing client success, which metrics are emphasized most?
Which statement best describes recognition in the approach?
Beyond recognition and rewards, which capabilities does the vendor typically provide?
How does the vendor help people contribute ideas and feedback?
How does the vendor connect people activities to business objectives?
If a client wants to improve innovation, customer satisfaction, safety, or quality, how would the vendor help?
If rewards were removed from the solution, what would remain?
Which statement best describes the organization's expertise?
Which statement best describes the purpose of the technology platform?
What role does technology play in the solution?
During the first meeting, what does the provider primarily focus on understanding?
How does the provider position rewards within its solution?
How does the company measure and report on the results of its solutions?
What does the company emphasize in on its web site and sales and marketing?
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